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Forum Discussion

TiffEVD's avatar
TiffEVD
New member | Level 2
4 months ago
Solved

How to remove the Dropbox subscription pop-up I keep seeing on the website?

Does anyone know how to remove this subscription plan pop up from your dropbox account? It appears on every page change which is tedious. I used to be subscribed but cancelled the plan and now this...
Plans
upgrades
Web
  • Neal's avatar
    Neal
    4 months ago

    Hi TiffEVD​,

    Great news, our engineers have identified the issue with this pop up message and just wrapped up fixing it.

    You shouldn't have any more issues like this but by all means, please met me know if you do.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Thanks for posting this on our forum, TiffEVD​!

I'm guessing that you've already clicked on the X button located in the top right corner of the pop-up window and you still see it after that. Is this correct?

Can you try selecting the “Click to view all plans” option instead (in the bottom right corner of the prompt you’re seeing)? After being redirected to our Plans page, I'd like you to go back to your Dropbox homepage as a test.

Are you still seeing this window after that, or can you navigate your Dropbox account like you used to? 

Let me know how it goes.

TiffEVD's avatar
TiffEVD
New member | Level 2
4 months ago

Thanks for getting back Nancy​ 

Yes I've done both methods and also on the "click to view all plans" I've tried exiting from that page as well as selecting the basic plan to try to confirm it but still keep getting the pop up.


  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    I see, thanks for giving it a go! What happens if you try a different browser instead, or even an incognito window on your current browser?

    Does that make any difference?

    • TiffEVD's avatar
      TiffEVD
      New member | Level 2
      4 months ago

      Yes I'm on Chrome, have tried incognito and Safari - it still pops up

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