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TiffEVD's avatar
TiffEVD
New member | Level 2
4 months ago
Solved

How to remove the Dropbox subscription pop-up I keep seeing on the website?

Does anyone know how to remove this subscription plan pop up from your dropbox account? It appears on every page change which is tedious. I used to be subscribed but cancelled the plan and now this...
Plans
upgrades
Web
  • Neal's avatar
    Neal
    4 months ago

    Hi TiffEVD​,

    Great news, our engineers have identified the issue with this pop up message and just wrapped up fixing it.

    You shouldn't have any more issues like this but by all means, please met me know if you do.

Roga41's avatar
Roga41
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi TiffEVD,

I understand how this can be an inconvenience on your end . To avoid or stop this upgrade notification to keep on popping up, you can always bring down whatever your used storage space to below 2GB by deleting files on your account. The upgrade pop up appears from time to time especially when you attempt to click on any actionable buttons anywhere in your account , because although you are able to still have access to your files online and can even download them, if you navigate on your free plan account that Dropbox will notice as attempting to perform some actions, it will always encourage you to resubscribe . By the way the subscribe option, means we still have your payment method in our system and if it is still current or updated, even if you already cancelled your subscription , it can a week or two before your payment method will be completely removed in our system. By that time, you will no longer see that "resubscribe" button . 

Hope this helps. 

  • TiffEVD's avatar
    TiffEVD
    New member | Level 2
    4 months ago

    Hi Roga41​ , thanks for this info.

    My current storage is very low (only using 361MB) and I don't have an admin option to update the billing as it's a Dropbox Basic account. There's no option to remove the payment system on the billing page and I removed the subscription plan months ago

    • Neal's avatar
      Neal
      Icon for Community Manager rankCommunity Manager
      4 months ago

      Thanks TiffEVD​,

      Apologies for that, I've edited my original response so that future readers won't get confused!

      I've reported this behavior internally so one of our teams can investigate. I'll reach out again as soon as I have an update or any follow up questions!

      • TiffEVD's avatar
        TiffEVD
        New member | Level 2
        4 months ago

        Many thanks Neal​, it really does seem silly that you need to delete an account in order to stop it so I hope Dropbox sort it out!

    • Roga41's avatar
      Roga41
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Thank you TiffEVD , 

      Since you only have 361MB of files stored, how would you like to consider saving those files on a secure storage place first , and then just delete your account altogether so you can start with a fresh 2GB of space using the same email address. That way, you will no longer  be bothered by the resubscription button that pops up persistently. 

      You can refer on this link to find out more on how to delete your Dropbox account :  https://help.dropbox.com/es-la/account-access/delete-account

      Once deleted, you can re-register to Dropbox Basic using the same email. You can click this link to re-register : http://www.dropbox.com/register 

       

      Hope this helps. 

      Thank you 

       

      • TiffEVD's avatar
        TiffEVD
        New member | Level 2
        4 months ago

        Thanks Roga41​ for your help, though it seems a bit long that this is the only way - I hope Dropbox sort it out!

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