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TiffEVD's avatar
TiffEVD
New member | Level 2
4 months ago
Solved

How to remove the Dropbox subscription pop-up I keep seeing on the website?

Does anyone know how to remove this subscription plan pop up from your dropbox account? It appears on every page change which is tedious. I used to be subscribed but cancelled the plan and now this...
Plans
upgrades
Web
  • Neal's avatar
    Neal
    4 months ago

    Hi TiffEVD​,

    Great news, our engineers have identified the issue with this pop up message and just wrapped up fixing it.

    You shouldn't have any more issues like this but by all means, please met me know if you do.

Neal's avatar
Neal
Icon for Community Manager rankCommunity Manager
4 months ago

Thanks TiffEVD​,

Apologies for that, I've edited my original response so that future readers won't get confused!

I've reported this behavior internally so one of our teams can investigate. I'll reach out again as soon as I have an update or any follow up questions!

TiffEVD's avatar
TiffEVD
New member | Level 2
4 months ago

Many thanks Neal​, it really does seem silly that you need to delete an account in order to stop it so I hope Dropbox sort it out!

  • Neal's avatar
    Neal
    Icon for Community Manager rankCommunity Manager
    4 months ago

    I completely understand TiffEVD​.

    I'd advise against deleting your account, I've reported this to one of our internal teams and they have actually identified an issue causing the behavior you've reported.

    They are working on a fix as we speak, hopefully I'll be able to share some good news soon!

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