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Raymond Lim's avatar
Raymond Lim
New member | Level 1
11 months ago
Solved

I accidentally upgraded the wrong Dropbox account. How can I upgrade my personal one instead?

I upgraded my Dropbox account but I don't know why it went to my office email address. Now I want to change it to my personal email account, which it keeps on saying " it has been taken" How shall ...
Plans
upgrades
  • Raymond Lim's avatar
    Raymond Lim
    11 months ago

    hi Nancy 

    Thank you for your reply, I deleted the drop account which I wanted to change to, and then

    went to the other Dropbox account to update the email address.

Nicole Severijns's avatar
Nicole Severijns
New member | Level 1
11 months ago

Hi,

I have the same problem, only the other way around. I accidentally upgraded my personal account but it needs to be my office account/e-mailadres. How can i change this? I don't want to delete my personal account. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey Nicole Severijns, no worries I'm here to help!

    We'll need to have a closer look into some account-specific info so I sent an email your way, in order for us to investigate further.

    See you there!

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