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Raymond Lim's avatar
Raymond Lim
New member | Level 1
11 months ago
Solved

I accidentally upgraded the wrong Dropbox account. How can I upgrade my personal one instead?

I upgraded my Dropbox account but I don't know why it went to my office email address. Now I want to change it to my personal email account, which it keeps on saying " it has been taken" How shall ...
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upgrades
  • Raymond Lim's avatar
    Raymond Lim
    11 months ago

    hi Nancy 

    Thank you for your reply, I deleted the drop account which I wanted to change to, and then

    went to the other Dropbox account to update the email address.

Nicole Severijns's avatar
Nicole Severijns
New member | Level 1
11 months ago

Hi,

I have the same problem, only the other way around. I accidentally upgraded my personal account but it needs to be my office account/e-mailadres. How can i change this? I don't want to delete my personal account. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey Nicole Severijns, no worries I'm here to help!

We'll need to have a closer look into some account-specific info so I sent an email your way, in order for us to investigate further.

See you there!

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