Forum Discussion

DLoudermilk's avatar
DLoudermilk
Explorer | Level 3
3 years ago

I am trying to update my billing information, but it fails.

I am trying to update my billing information and my debit card that works fine is not accepted. I hit the 'submit' button and nothing happens. The card works file. I don't see my billing address anyw...
billing
Payments
DLoudermilk's avatar
DLoudermilk
Explorer | Level 3
3 years ago

 

so I searched the forum which I guess I should have done first and someone else was having the same problem and people were giving suggestions.

 

Instead of using Firefox, I switched to Chrome and it worked fine.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

I am glad this resolved things for you DLoudermilk! 

 

If you need anything else, you know where to find us! 😎

  • GreyStreetAdvisors2023's avatar
    GreyStreetAdvisors2023
    New member | Level 2
    3 years ago

    We are having the same issue as the customer above.
    We use Google Chrome and cannot get the credit card information to update and renew our subscription.

    Please help.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      3 years ago
      GreyStreetAdvisors2023 wrote:

      We use Google Chrome and cannot get the credit card information to update and renew our subscription.

      Clear your browser's cache/browsing history and try again, or try another browser.

      • GreyStreetAdvisors2023's avatar
        GreyStreetAdvisors2023
        New member | Level 2
        3 years ago

        That is still not working but yet it shows the payment method has been updated.

        At what point will it re-run the card?

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