Forum Discussion

DLoudermilk's avatar
DLoudermilk
Explorer | Level 3
3 years ago

I am trying to update my billing information, but it fails.

I am trying to update my billing information and my debit card that works fine is not accepted. I hit the 'submit' button and nothing happens. The card works file. I don't see my billing address anyw...
billing
Payments
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
GreyStreetAdvisors2023 wrote:

We use Google Chrome and cannot get the credit card information to update and renew our subscription.

Clear your browser's cache/browsing history and try again, or try another browser.

GreyStreetAdvisors2023's avatar
GreyStreetAdvisors2023
New member | Level 2
3 years ago

That is still not working but yet it shows the payment method has been updated.

At what point will it re-run the card?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi GreyStreetAdvisors2023, thanks for posting here today! 

     

    If it shows that the new payment method has been updated, then there's nothing for you to worry about. We will make several attempts to re-bill you for a few days after your renewal date. 

     

    If you face any issues then, let me know and I'll be happy to look into this for you. Thank you! 

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