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KeepVault's avatar
KeepVault
New member | Level 2
5 months ago

I cancelled my Dropbox subscription but got charged today

When The Vault feature was terminated I left Dropbox and went to Microsoft OneDrive. I cancelled my Auto renew option and thought I was all set with DropBox. Then Today I got charged $127.37 on my Ma...
cancellations
Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 months ago
KeepVault wrote:

I have contacted Support but have not received a response yet.

Replies can take a few working days, but you can track at http://www.dropbox.com/support. 

You will need to send them your cancellation notification if you havent already (you can upload it to that link on the already open ticket). You get this via email after cancelling. 

Also, as a reminder when you cancel you need to do so usually a few days before renewal as you are warned on the pre-charge emails. 

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