Forum Discussion

Maceacr's avatar
Maceacr
New member | Level 2
2 years ago

I cancelled my trial but got charged for the annual subscription. How to cancel and get a refund?

I cancelled my free 30 day subscription and deleted my account. I was charged the annual fee and I logged back in and the account is still there. I can’t find any way to cancel this subscription
cancellations
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

If you have logged back in you didn't manage to delete the account. 

 

You can cancel via https://help.dropbox.com/plans/downgrade-dropbox-individual-plans.

 

Note as well that if the trial was via an app store you need to cancel via them at least 24 hours before payment is taken, as it. tells you when setting up. 

  • Maceacr's avatar
    Maceacr
    New member | Level 2
    2 years ago
    I have tried the instructions and there is no where that provides an option to cancel my subscription and says I have the basic free plan but they still charged my credit card. Who can I contact to sort this out?
      • Maceacr's avatar
        Maceacr
        New member | Level 2
        2 years ago
        Thank you,, you are super helpful - I’ve found the account and will keep trying to cancel the subscription. Is there someway to connect with Dropbox and explain to try and get a refund?

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