Forum Discussion

akylai's avatar
akylai
New member | Level 1
12 months ago

I can't cancel my free trial

I'm not being able to cancel my free trial, and dropbox is sending me the charge requests to my bank account. How do i cancel it?
billing
cancellations
akylai's avatar
akylai
New member | Level 1
12 months ago

A couple hours ago it appeared on my bank account that ends with 5617

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

I see, thanks for the clarification akylai 

If you have a transaction ID, could you maybe use the look-up tool to identify the email address that's associated with the charge? 

Otherwise, we can reach out via email to have a further look internally. 

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