Forum Discussion

dianasimpson's avatar
dianasimpson
Explorer | Level 3
2 years ago

I can't cancel my trial, why?

I keep getting emails saying that I'm going to be charged if I don't cancel the trial but I don't have the option to cancel when I follow the instructions.  This is very frustrating and there is no o...
cancellations
Dropbox Basic
Plans
dianasimpson's avatar
dianasimpson
Explorer | Level 3
2 years ago

Yes, it's the same one

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Can we send you an email, in order for us to have a closer look into this dianasimpson? 

  • dianasimpson's avatar
    dianasimpson
    Explorer | Level 3
    2 years ago

    yes of course.

  • dianasimpson's avatar
    dianasimpson
    Explorer | Level 3
    2 years ago

    Do you have my email from this thread?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey dianasimpson, sorry to jump in here, but I just wanted to mention that I followed up via email to the email address that's associated with your profile here, on our Community.

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!