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Forum Discussion

T Alda's avatar
T Alda
Helpful | Level 6
2 years ago
Solved

I can't find the option to cancel my Professional trial.

I can`t see the option to cancel my free professional trial. In the plan management site there is nothing listed, but in the app I can still see I have a professional account (also there is shown I h...
cancellations
downgrade
Dropbox Pro
Plans
  • T Alda's avatar
    T Alda
    2 years ago
    Hey,
    I did so. Hope you can solve the problem.
    Thanks
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey T Alda! Thanks for asking help from our forum. 

 

Can you follow these steps once again and send me a screenshot of what you see? 

 

I’d also like one extra screenshot of what you see on this page and this one.

 

Ping me when you’re ready.

  • T Alda's avatar
    T Alda
    Helpful | Level 6
    2 years ago
    Hello Nancy
    Thank you for your reply. I made screenshots but I don’t know how to send them here or send them to you.
    In your first link I can only follow the first 3 steps. Then there is no option to end the subscription because there is noch subscription mentioned on that site… I can only read the word „Abo“ (German word for your subscriptions). After opening the second link I see the exact same page as mentioned before (only the word „Abo“ and nothing else. After opening the third link there is a site that says (in German): „There is a failure. Please reload this site and try again“.
    If you tell me how I can do it, then I can also send you the screenshots.
    Thanks
    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      No problem! You can click on the following button to attach them here: 

       

       

      • T Alda's avatar
        T Alda
        Helpful | Level 6
        2 years ago

        Nancy

        Here is the screenshot to your first link. I can reach only step 3 of the description and then this is shown:

        The same screenshot is what I see when I open your second link.

         

        When I open the third link this is shown:

         

         

  • Liz B's avatar
    Liz B
    New member | Level 2
    2 years ago
    Nancy. I would like help as well. I am having a difficult time canceling my trial and do not want it to ping my credit card. I have exhausted all efforts with your help line, reading directions, on both I phone and I pad and still can not find manage subscription tab to cancel. Please help
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi Liz B, thanks for the message. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

       

      You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

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