Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

T Alda's avatar
T Alda
Helpful | Level 6
2 years ago
Solved

I can't find the option to cancel my Professional trial.

I can`t see the option to cancel my free professional trial. In the plan management site there is nothing listed, but in the app I can still see I have a professional account (also there is shown I h...
cancellations
downgrade
Dropbox Pro
Plans
  • T Alda's avatar
    T Alda
    2 years ago
    Hey,
    I did so. Hope you can solve the problem.
    Thanks
Liz B's avatar
Liz B
New member | Level 2
2 years ago
Nancy. I would like help as well. I am having a difficult time canceling my trial and do not want it to ping my credit card. I have exhausted all efforts with your help line, reading directions, on both I phone and I pad and still can not find manage subscription tab to cancel. Please help
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Liz B, thanks for the message. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!