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xdkatethegreat's avatar
xdkatethegreat
Explorer | Level 3
2 years ago

I can't find which Dropbox account I'm being charged for

I have a reoccurring charge on my card from Dropbox and in all of my known Dropbox accounts I only have the "Basic" subscription.   I am thinking this may be several years old from an account ass...
billing
cancellations
downgrade
emails
Payments
xdkatethegreat's avatar
xdkatethegreat
Explorer | Level 3
2 years ago

Thanks Rich! I really appreciate your reply. I did use the tool but unfortunately it returns an error message "Please enter the expiration date and last 4 digits of the billed credit card" despite having entered all of the information correctly.

 

I have contacted my bank as well but it looks like Dropbox makes contacting them very difficult..

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
xdkatethegreat wrote:

... it looks like Dropbox makes contacting them very difficult..

Follow the steps I listed above and you'll be able to open a ticket with Support. You'll receive an email with a ticket number. Be sure to check your Junk/Spam if you don't receive it. Reply back here with the ticket number and a Dropboxer might pick up on it.

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