Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

xdkatethegreat's avatar
xdkatethegreat
Explorer | Level 3
2 years ago

I can't find which Dropbox account I'm being charged for

I have a reoccurring charge on my card from Dropbox and in all of my known Dropbox accounts I only have the "Basic" subscription.   I am thinking this may be several years old from an account ass...
billing
cancellations
downgrade
emails
Payments
xdkatethegreat's avatar
xdkatethegreat
Explorer | Level 3
2 years ago

Thanks Rich! I really appreciate your reply. I did use the tool but unfortunately it returns an error message "Please enter the expiration date and last 4 digits of the billed credit card" despite having entered all of the information correctly.

 

I have contacted my bank as well but it looks like Dropbox makes contacting them very difficult..

xdkatethegreat's avatar
xdkatethegreat
Explorer | Level 3
2 years ago

Regarding visiting the support page while I'm not logged in - I tried this as well but it prompts me to enter the email address associated with the account which I do not know nor have access to.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey xdkatethegreat! You don’t need to worry too much about the email address of that account. 

     

    You can open the ticket with the steps Rich provided above and insert the email address of your current Dropbox account (the one linked to your Community profile here), while explaining the situation in the email you’ll leave our team. 

     

    Ping me when you’ve received your ticket number, and I’ll leave our support team an internal note for you.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        You’re all set, xdkatethegreat! I’ve left our team a note, and they’ll get back to you as soon as they’ve reviewed your case.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!