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xdkatethegreat's avatar
xdkatethegreat
Explorer | Level 3
2 years ago

I can't find which Dropbox account I'm being charged for

I have a reoccurring charge on my card from Dropbox and in all of my known Dropbox accounts I only have the "Basic" subscription.   I am thinking this may be several years old from an account ass...
billing
cancellations
downgrade
emails
Payments
xdkatethegreat's avatar
xdkatethegreat
Explorer | Level 3
2 years ago

Regarding visiting the support page while I'm not logged in - I tried this as well but it prompts me to enter the email address associated with the account which I do not know nor have access to.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey xdkatethegreat! You don’t need to worry too much about the email address of that account. 

 

You can open the ticket with the steps Rich provided above and insert the email address of your current Dropbox account (the one linked to your Community profile here), while explaining the situation in the email you’ll leave our team. 

 

Ping me when you’ve received your ticket number, and I’ll leave our support team an internal note for you.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      You’re all set, xdkatethegreat! I’ve left our team a note, and they’ll get back to you as soon as they’ve reviewed your case.

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