Forum Discussion

Jayceementoor's avatar
Jayceementoor
Explorer | Level 3
1 year ago

I can't upgrade my account - error says I'm paying with my Apple ID

I’m having issues upgrading my account I haven’t renewed it for a few months now but everytime I try to pay for it, it says “It looks like you're paying for another Dropbox account with this Apple ...
Plans
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Jayceementoor, thanks for reaching out to us and sorry to see that you're having an issue.

 

Is your account currently on the Basic free plan? What do you see in your plan page here?

 

Have you tried renewing with your Apple ID again, through the Dropbox app, to see if that works?

 

Let me know and we'll go from there.

  • Jayceementoor's avatar
    Jayceementoor
    Explorer | Level 3
    1 year ago
    Hi Hannah

    Thankyou for your reply I believe I was on $20 plan prior to it expiring and now It’s changed back to a basic plan - I’m trying to renew my premium plan.

    I’ve also tried doing it through my Apple ID on the App Store aswell but it keeps coming up with the same problem.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hi from me too, Jayceementoor! If you find the Apple ID on your device, does it show the same email address as the one you see linked to your Dropbox account here?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!