Forum Discussion

Manuel Carrasco 's avatar
Manuel Carrasco
Explorer | Level 3
2 years ago

I can't use my free trial plan from Seagate

I just bought a hard drive from Seagate brand that includes 180 days of dropbox free trial, and when I puted all my credit card information to complete the process for the free trial it doesn't work ...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for bringing this to our attention, Manuel Carrasco .

 

Can you take a look at this article, to make sure that all steps were followed correctly?

 

Keep me posted.

  • Manuel Carrasco 's avatar
    Manuel Carrasco
    Explorer | Level 3
    2 years ago

    I followed all the steps that it puts in the post correctly, but even doing this it does't work. 

     

    When I finished all the steps it appears that message. 

     

     

     

     

     

    "est could not be started due to technical error"

     

    Now how can I proceed?

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi Manuel Carrasco, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

      • Manuel Carrasco 's avatar
        Manuel Carrasco
        Explorer | Level 3
        2 years ago

        Yes sure! Where I have to send you?  

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