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Free trial not working
When I tried to upgrade to Plus or Professional free trials, it said I'd already been subscribed, but I'm still on Basic. I remember subscribing back in May of 2022, but I canceled, and I'm not paying for it at all.
Thanks for the details, as this is the case, you'd need to contact Apple for a refund of the payment made via their system.
Afterwards, you can re-upgrade on the correct account by ensuring it's signed into the mobile app, or by upgrading directly on the Dropbox site while signed into the account in question.
24 Replies
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- Hannah
Dropbox Community Moderator
Hey Moslaz, thanks for reaching out to us about this.
Are you trying to opt in for the free trial through our website or the app on your phone?
Can you send me a screenshot of what you see when you try to opt in for the trial?
Just make sure you hide any personal info on the screenshot.
Thanks in advance!
- Hannah
Would you mind attaching the screenshots instead?
You can click on the "reply" button and right above the reply box, there should be a camera icon that will allow you to attach them to your next reply.
Hi, still the same person but I had to go on a different account since it wasn't letting me go on my computer.
Anyway, here are the images.- Jay
Hi Laqnam, could you try restoring the purchases by following these steps to see if they help?
- I think I see the problem now.
The purchase went to my first Dropbox account, the one that has my apple email attached to it. Whenever I click on 'Restore purchase' on the second account, it says 'Unable to Restore Purchases" Will I just have to wait until the subscription ends on my first account in order to purchase it on my second?
- Jay
Just for clarification, the Dropbox mobile app is showing another email address, and that account when you login on the site has the subscription associated with it?
Here it is.
To clarify, I forgot that my main account had my Gmail attached, not my icloud email. But the second account (protonmail) is where I want the subscription to go.
- Jay
Thanks for the details, as this is the case, you'd need to contact Apple for a refund of the payment made via their system.
Afterwards, you can re-upgrade on the correct account by ensuring it's signed into the mobile app, or by upgrading directly on the Dropbox site while signed into the account in question.
