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Moslaz's avatar
Moslaz
Explorer | Level 4
3 years ago
Solved

Free trial not working

When I tried to upgrade to Plus or Professional free trials, it said I'd already been subscribed, but I'm still on Basic. I remember subscribing back in May of 2022, but I canceled, and I'm not paying...
Payments
Plans
upgrades
  • Jay's avatar
    Jay
    3 years ago

    Thanks for the details, as this is the case, you'd need to contact Apple for a refund of the payment made via their system. 

     

    Afterwards, you can re-upgrade on the correct account by ensuring it's signed into the mobile app, or by upgrading directly on the Dropbox site while signed into the account in question.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Just for clarification, the Dropbox mobile app is showing another email address, and that account when you login on the site has the subscription associated with it?

Moslaz's avatar
Moslaz
Explorer | Level 4
3 years ago

Here it is. 

To clarify, I forgot that my main account had my Gmail attached, not my icloud email. But the second account (protonmail) is where I want the subscription to go.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the details, as this is the case, you'd need to contact Apple for a refund of the payment made via their system. 

     

    Afterwards, you can re-upgrade on the correct account by ensuring it's signed into the mobile app, or by upgrading directly on the Dropbox site while signed into the account in question.

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