Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

Moslaz's avatar
Moslaz
Explorer | Level 4
3 years ago
Solved

Free trial not working

When I tried to upgrade to Plus or Professional free trials, it said I'd already been subscribed, but I'm still on Basic. I remember subscribing back in May of 2022, but I canceled, and I'm not paying...
Payments
Plans
upgrades
  • Jay's avatar
    Jay
    3 years ago

    Thanks for the details, as this is the case, you'd need to contact Apple for a refund of the payment made via their system. 

     

    Afterwards, you can re-upgrade on the correct account by ensuring it's signed into the mobile app, or by upgrading directly on the Dropbox site while signed into the account in question.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Would you mind attaching the screenshots instead?

 

You can click on the "reply" button and right above the reply box, there should be a camera icon that will allow you to attach them to your next reply.

  • Laqnam's avatar
    Laqnam
    Explorer | Level 4
    3 years ago

    Hi, still the same person but I had to go on a different account since it wasn't letting me go on my computer.

    Anyway, here are the images.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!