Forum Discussion

susiek's avatar
susiek
Explorer | Level 3
4 years ago
Solved

I closed my account. Can I open it again to recover files?

I closed my account , can i reopen and get all my files ?  
Create or delete account
  • Walter's avatar
    Walter
    4 years ago

    Hey susiek, sorry to jump in, but I just wanted to mention that you can restore files deleted in Dropbox for as long as your account's version history allows.

     

    If you deleted the account though, I'm afraid the account and any of the files stored there are unrecoverable. 

     

    I hope this clears things up and let us know if you have any other questions. 

     

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

No, sorry, once an account is closed its permanently removed and all data is deleted. 

  • susiek's avatar
    susiek
    Explorer | Level 3
    4 years ago
    Can Dropbox retrieve deleted files?
  • susiek's avatar
    susiek
    Explorer | Level 3
    4 years ago
    In other words, can Dropbox retrieve deleted data?
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey susiek, sorry to jump in, but I just wanted to mention that you can restore files deleted in Dropbox for as long as your account's version history allows.

       

      If you deleted the account though, I'm afraid the account and any of the files stored there are unrecoverable. 

       

      I hope this clears things up and let us know if you have any other questions. 

       

  • susiek's avatar
    susiek
    Explorer | Level 3
    4 years ago
    Thanks for your response.
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      No biggie susiek - I'm glad I could help. 

       

      See you around the Community and take care!

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