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Forum Discussion
David H.78
9 months agoExplorer | Level 4
I find the "I don't like to save" insulting, when asked to switch to the yearly plan.
Its amazing that companies can be so messed up and have such contempt for their paying users that think insulting them with "shaming messages" is an effective strategy. It's bad enough endlessly popping up these BS messages trying to get paying customers to pay annually, insulting them by making them click "I don't like to save" to get rid of the message is the cherry on the cake.
8 Replies
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- Megan4 months ago
Dropbox Community Moderator
Hey everyone!
Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard.
I will pass on your comments to the relevant departments so we can continue to improve.
If you need something else, please let me know and I will be more than happy to help every step of the way.
- David H.784 months agoExplorer | Level 4
And as you can see, here we are 6 months later and they are still using them.
- Jim 3254 months agoNew member | Level 2
I got this today on Dropbox for web too (and have had it before). It's a textbook example of click shaming. Ugly stuff from a product design perspective that makes you question the company's culture.
removed by moderator
- Mark9 months ago
Super User II
David H.78 wrote:
Commonly referred to as "manipulinks", the practice is one of the more offensive marketing tactics out there, it's detailed here.
I know - which is why I was asking for a screenshot as the one I get asks me to upgrade to Business but doesn't have any of that 'blurb' you were on about - hence interested in seeing the differences in it!
- Nancy9 months ago
Dropbox Community Moderator
Hey David H.78, the next time you see those prompts, can you please take a screenshot and paste it here? It'll be nice to have a visual, so that I can pass it on to our team for you, along with the rest of your feedback.
Other than that, how often do you see this when accessing your Dropbox account online?
- David H.789 months agoExplorer | Level 4
To elaborate, when I log in to Dropbox on the web, I am often greeted by a pop-up that tries to convince me to pay annually. The messages used to be incessant which was irritating enough, though they seem less frequent now. The only two options to dismiss the pop-up are to switch to annual billing, or click an insulting text link that says "no thanks, I don't like to save money".
- David H.789 months agoExplorer | Level 4
No, because they only pop up intermittently when you use the Dropbox web interface. Commonly referred to as "manipulinks", the practice is one of the more offensive marketing tactics out there, it's detailed here.
removed by moderator
- Mark9 months ago
Super User II
I'm genuinely interested here. Could you post a screenshot?
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