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Peter Sperski's avatar
Peter Sperski
Explorer | Level 3
3 years ago

I got charged for a plan I didn't order

I have been using Dropbox for 4 years, paying USD 125 every 9/1. this year besides USD 125 on 9/1 they charged me USD 180 on 10/1. I spent whole October - 30 emails and DROPBOX stated it was NOT A DR...
cancellations
Refunds
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Peter Sperski, thanks for bringing this to our attention.

 

As it sounds like you've been in contact with the support team, have you provided them with this information in reply to one of the tickets with the specialist team?

 

This will help me to assist further.

  • Peter Sperski's avatar
    Peter Sperski
    Explorer | Level 3
    3 years ago

    all details have been provided over 40 times... unfortunately to over 20 different people... Every time I have to start from the begining.

    why your team insisted that charge did not belong to Dropbox over 30 times and after I asked bank to investigate with visa, Dropbox confirmed it was Dropbox charge...

     

    to be honest I do not believe I will get my money back.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      We appreciate the feedback. I can see in a recent ticket that the support team were able to locate your payment, and are looking into it further.

  • Peter Sperski's avatar
    Peter Sperski
    Explorer | Level 3
    2 years ago

    Dropbox after 1 month of exchanging emails stated that it was not a Dropbox charge and a senior consultant asked me to open a dispute with my bank. My bank proved that it was a Dropbox charge. Long story short - I've got my refund, but after 2 months of exchanging dozens of emails and chats. this community is the same as Dropbox chat - wasting of time. 

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