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Forum Discussion

Peter Sperski's avatar
Peter Sperski
Explorer | Level 3
3 years ago

I got charged for a plan I didn't order

I have been using Dropbox for 4 years, paying USD 125 every 9/1. this year besides USD 125 on 9/1 they charged me USD 180 on 10/1. I spent whole October - 30 emails and DROPBOX stated it was NOT A DR...
cancellations
Refunds
Peter Sperski's avatar
Peter Sperski
Explorer | Level 3
3 years ago

all details have been provided over 40 times... unfortunately to over 20 different people... Every time I have to start from the begining.

why your team insisted that charge did not belong to Dropbox over 30 times and after I asked bank to investigate with visa, Dropbox confirmed it was Dropbox charge...

 

to be honest I do not believe I will get my money back.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

We appreciate the feedback. I can see in a recent ticket that the support team were able to locate your payment, and are looking into it further.

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