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CeCeBe's avatar
CeCeBe
Explorer | Level 3
7 months ago

I have a paid account, but when I sign in all my files are missing.

I have a paid plan for many years. Get invoices. But when I log in my plan and all my files do not show. Which means I can't access my files on phone or tablet. I does work on my laptop.
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CeCeBe's avatar
CeCeBe
Explorer | Level 3
7 months ago

Hi, I have found out that indeed my account is assigned to [email removed as per Community Guidelines] however, when I want to change it to [email removed as per Community Guidelines] it says it already exists. I tried to delete my gmail account but I couldn't find put how. So I can't solve this myself, can you help me or who can?

 

Carola

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey CeCeBe​! 

If I understand this correctly, it sounds like you have access to the Dropbox account linked to your Gmail email address, is that so? 

Provided that's the case, can you try to delete the account using this link? 

Once that's done, you should be able to access your paid account, and update the email address to your desired one.

If you have any questions, don't hesitate to let me know!

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