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Wylberth G.'s avatar
Wylberth G.
New member | Level 1
11 years ago
Solved

I haven't received my Samsung promotional space?

I didn´t receive my 48GB, why? I need help!
Promotions
Storage space
  • Rich's avatar
    Rich
    9 years ago
    ejasp wrote:

    I bought new Samsung s7 edge in June 2016. I got one mail regarding for claiming 48gb free space, but I have not noticed it at that time. So, can i claim the same offer now? how?

    No, you cannot. The promotion ended one year ago.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
10 years ago

@Dennis: Dropbox does not remove the space earned through referrals (inviting friends). If space is being removed, then it's from a time-limited promotion that you were a part of (Samsung bonus, Space Race, etc.).

@Marco: Contact the team admin for the business account. Ask them to contact Dropbox Support and ask to have your previous account restored. Only the team admin will be able to make the request because, technically, your account belonged to the business once you merged it.

@Maxim, Maja: Go into the View all space earned section and look for the bonus that was applied to your account. You should see the date it happened. The Samsung bonus is a two year promotion, so you should be able to figure out the remaining time from that. Also, as you start to get close to the expiration, Dropbox will notify you.

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