Forum Discussion

JonTWhite's avatar
JonTWhite
New member | Level 2
8 months ago

I keep getting messages to update my billing info even though I've already done so

I keep getting messages to update my billing information or face a downgrade in my service. I've updated more than once, but the messages keep coming: "Last chance before you're downgraded! We tri...
billing
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey JonTWhite, thanks for letting us know about this.

If these messages are emails, can you also check whether or not they are coming from an official Dropbox address?

A screenshot of the message would also be helpful, if you could send one.

Just make sure you hide any sensitive/personal info.

Thanks.

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