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Forum Discussion
I need a refund for a Dropbox account that I can no longer access
I was charged $199 on May 9th to my credit card for a Dropbox account that is no longer active. This account is linked to a workplace email I no longer have access to.
The transaction ID is: [removed from the Community for security reasons]
I attempted to use your receipt look up tool, entering the transaction ID along with my card details, but the page does not respond or return any result — it appears the tool is currently not functioning.
I also called the support number listed [removed from the Community for security reasons] but that line is not working either.
Please process a refund for this charge promptly. I should not have to jump through this many hoops to resolve a billing issue for an inactive account. Let me know if you need anything else from my end to proceed.
I've also emailed for help and got no reponse. I will be filing a fraudulent charge with the credit card company if I don't hear back. Thank you for your prompt attention.
6 Replies
- Walter
Dropbox Community Moderator
Hi there ireneyardley - thanks for bringing this to our attention and sorry to hear you're having issues with this.
Would it be OK with you if I sent you an email to have a further look internally at this point?
Let me know and I'll use the email address that's linked to your profile here, on our Community.
Thanks!
- Mark
Super User II
I also called the support number listed [removed from the Community for security reasons] but that line is not working either.
Dropbox doesnt have public numbers - so cautious of any you find online. They are scams.
I should not have to jump through this many hoops to resolve a billing issue for an inactive account
The account is not inactive. Your email is, but, unless you told Dropbox to not bill you any more the account is still very much alive.
Yes, I appreciate it. Thank you.
That's cool. I'd like to cancel the account and receive a refund.
- Walter
Sure thing ireneyardley - I've just followed up via email, so please take a look at your inbox and we'll take it from there.
- Mark
I dont work for Dropbox, you need to take that with Support on the email.
This article talks about refunds, however.
