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LukasLarsen's avatar
LukasLarsen
Explorer | Level 4
2 years ago
Solved

I need help finding which account I'm being billed for

WHERE CAN I TALK TO SOMEONE AT DROPBOX???????? I have spent like 20 minutes trying to find some way to talk to someone as I have been charged the last 2 months for Dropbox, when I did not even kn...
billing
Payments
  • Nancy's avatar
    Nancy
    2 years ago

    I’m sorry to hear about this, LukasLarsen. 

     

    Can you please check your bank statement for me, and let me know if the charges are directly linked to Dropbox or Google Play/iTunes? 

     

    If the former, you can go here and insert your statement’s transaction ID in the given field. It’ll show you which Dropbox account you’re being charged for.

     

    Let me know what you find.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hmm, I see. Besides the email address that appears here, do you have any other emails that could be linked to a separate Dropbox/Google Play account?

LukasLarsen's avatar
LukasLarsen
Explorer | Level 4
2 years ago
Nope.. that's why this is weird and I would like to talk to someone not over a public forum to see what is going on..
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    It’s a bit odd, indeed. What I’d suggest as the next step, since your subscription is handled by a third-party service (in this case, Google) and not Dropbox, is to get in touch with their support team directly. 

     

    They should be able to locate the account for which you’re being billed and guide you from there. 

     

    If you still have any trouble after that though, please let us know here and we’ll check if there’s something else we can do.

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