Your workflow is unique đŸ‘šâ€đŸ’» -  tell us how you use Dropbox here.

Forum Discussion

LukasLarsen's avatar
LukasLarsen
Explorer | Level 4
1 year ago
Solved

I need help finding which account I'm being billed for

WHERE CAN I TALK TO SOMEONE AT DROPBOX???????? I have spent like 20 minutes trying to find some way to talk to someone as I have been charged the last 2 months for Dropbox, when I did not even kn...
billing
Payments
  • Nancy's avatar
    Nancy
    1 year ago

    I’m sorry to hear about this, LukasLarsen. 

     

    Can you please check your bank statement for me, and let me know if the charges are directly linked to Dropbox or Google Play/iTunes? 

     

    If the former, you can go here and insert your statement’s transaction ID in the given field. It’ll show you which Dropbox account you’re being charged for.

     

    Let me know what you find.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hmm, I see. Besides the email address that appears here, do you have any other emails that could be linked to a separate Dropbox/Google Play account?

LukasLarsen's avatar
LukasLarsen
Explorer | Level 4
1 year ago
... I just closed my card to stop the charges and won't be using your service seeing how awful it is to try to get in touch with customer service.. I am forced to talk to someone on a public forum for a multi billion dollar company because you can't even give out a customer support email address? What is happening?

I know it's not up to you though and thank you for trying to help me take care of this but this was just way too much of a headache..

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!