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LukasLarsen's avatar
LukasLarsen
Explorer | Level 4
2 years ago
Solved

I need help finding which account I'm being billed for

WHERE CAN I TALK TO SOMEONE AT DROPBOX???????? I have spent like 20 minutes trying to find some way to talk to someone as I have been charged the last 2 months for Dropbox, when I did not even kn...
billing
Payments
  • Nancy's avatar
    Nancy
    2 years ago

    I’m sorry to hear about this, LukasLarsen. 

     

    Can you please check your bank statement for me, and let me know if the charges are directly linked to Dropbox or Google Play/iTunes? 

     

    If the former, you can go here and insert your statement’s transaction ID in the given field. It’ll show you which Dropbox account you’re being charged for.

     

    Let me know what you find.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I’m sorry to hear about this, LukasLarsen. 

 

Can you please check your bank statement for me, and let me know if the charges are directly linked to Dropbox or Google Play/iTunes? 

 

If the former, you can go here and insert your statement’s transaction ID in the given field. It’ll show you which Dropbox account you’re being charged for.

 

Let me know what you find.

DrewOstendorf's avatar
DrewOstendorf
New member | Level 2
2 years ago

I'm having a similar issue. I've been getting charged $11.99 from Dropbox for the last few month. I have a couple of accounts - one associated with a personal email address and one with a business email - both are Basic accounts with no billing history to be seen when I login to the accounts. When I try to lookup the purchase by Transaction ID, last 4 of the card charged and its expiration date, I keep getting a message asking me to enter the last 4 and expiration of the card (even though I've already entered them). I've tried inputting the Transaction ID for each of the previous 2 months that I've been billed. I would like to cancel these charges, but I have no idea which account they're associated with.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey DrewOstendorf, thanks for your reply here.

     

    If the charge lookup isn't working for you, I'd suggest reaching out to our support team directly.

     

    You'll need to open a private browsing/incognito window and go to this page.

     

    In the "I want to look up information related to:" section choose "other", fill out the form and submit your request.

     

    Let us know once you have your ticket number!

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