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PhillipKP's avatar
PhillipKP
New member | Level 1
12 months ago

I need help locating my paid account as it shows I only have a Basic one

I've ben trying to locate an email address for Dropbox so that I can ask why I keep being shown as having only the Basic account, when I have paid or more. Can't even find my past documents. Se...
account access
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
12 months ago
PhillipKP wrote:

I can ask why I keep being shown as having only the Basic account, when I have paid or more.

There are no email addresses for Dropbox. All support is via www.dropbox.com/support but it depends upon what paid plan you are on. So, if yours is showing as basic you've upgraded a different one by mistake. Use https://help.dropbox.com/billing/find-credit-card-charge to find out which and log on to that one :)

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