Forum Discussion

carlosalfredox's avatar
carlosalfredox
New member | Level 1
10 months ago

I need to get a refund for my Dropbox charges. How can I get in touch with the support team?

I have a ticket for a refund. I'm trying to get in contact with the support team, but it seems like I can't. It's been almost a week and I'm sill waiting for my money, that was withdrawn without my conscent, to be back in my account. What should I do?

Payments
Refunds

2 Replies

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    10 months ago

    Reply with your ticket number and a Dropboxer may be able to check the ticket status for you.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    10 months ago
    carlosalfredox wrote:

    I'm sill waiting for my money, that was withdrawn without my conscent, to be back in my account

    Note - Dropbox cannot take money without consent, if you gave them your card then that is consent. If, however, you did not give them your details you need to talk to your card company as somebody has cloned the card. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!