I paid for an upgrade, but my account is still not upgraded

Hey Kevvybhoy67, thanks for posting on the forum! 

Just to clarify, did you upgrade your Dropbox account via the App Store on your mobile device? 

Is it possible to send me a screenshot of the error message that you mention?

Keep me updated.

Hey Bfreshh74 , sorry to see you're having trouble.

Did you upgrade your account directly through our website or from the app on your phone?

If the latter, was the payment made through iTunes or Google Play?

I upgraded to a Dropbox Plus subscription a month ago (via apple ID subscriptions). But the account is still Basic.

Hi Kath8, let's see what we can find on this!

As a first step, could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?

In your Dropbox app, tap Account.
Tap on the gear icon at the top of your screen to access your settings.
Tap on Restore purchases, which should activate your last upgrade.

Keep me posted!

Thanks very much for your help! It has worked 🙂

I have done my payment last week but still not activate pay Google play

Hey Kaliuitbali, thanks for bringing this to our attention.

Can you double-check to see if you received the purchase receipt from Google about your payment?

If you did, can we reach out to you via email, so we can look into this?

Thanks.