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Forum Discussion

Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
4 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
Error Messages
Payments
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Mellowhype99, thanks for bringing this to our attention.

 

If you the purchase receipt was sent to your email, can we reach out to you internally, so we can look into this a bit further?

Mellowhype99's avatar
Mellowhype99
Explorer | Level 3
3 years ago
Yes please reach out to me. My inbox was full so I don't have the receipt, but I do have the subscription showing in the App Store.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Mellowhype99, I just sent you an email.

     

    Reply back to me as soon as possible, and I'll see you there! 

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