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Forum Discussion
I paid for an upgrade, but my account is still not upgraded
I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
I have paid for my subscription dropbox but the account is still not not upgraded
- Walter
Dropbox Community Moderator
Hi mohamad alhindi, sorry to hear about this.
Can you please let us know if you upgraded your account through our website directly or if it was via the app store on a mobile device?
Do you happen to have another Dropbox account, associated with another email address of yours perhaps?
Keep me posted!
- I upgraded for a year through the website and this the first to have an account
money is taking but doesn’t upgraded- Walter
Thanks for clarifying that for me, Mohamad.
Can you try our self served look up tool to identify the email address that's associated with the charge you mentioned?
Is it an exact match with the one you see in your account's settings online?
also me paid for my account but not upbred
- Megan
Hi mohamad alhindi, have you followed the steps Walter provided above, in order to check if there's another Dropbox account behind this charge?
- hello mo
i upgraded on my drop box app and paid through apple 🍎- Nancy
mohamad alhindi, is it OK if we log a ticket for you, in order to check this further?
clairegardens, can you please follow these steps, and let me know if they resolve the issue for you?
