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JeffZ's avatar
JeffZ
New member | Level 2
3 years ago
Solved

I Purchased Upgrade But My Account Hasn't Recognized it Yet

Hi there community,   I am fairly new to Dropbox and so I know I'm doing something wrong.  First, I'm out of space and my files stopped syncing, so I bought an upgrade for the 2TB.  However, it sti...
Plans
  • JeffZ's avatar
    JeffZ
    3 years ago

    Hi Walter, thank you for jumping in.  Dwight at support helped me figure that out, that I upgraded with the wrong email address.  So I'm going to upgrade to the correct email address first, then I will request a refund at the other email address.  Thank you again.  Jeff

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey JeffZ, sorry to jump in, but have you ensured that you're logged into the same account both on the website and on the desktop app? 

JeffZ's avatar
JeffZ
New member | Level 2
3 years ago

Hi Walter, thank you for jumping in.  Dwight at support helped me figure that out, that I upgraded with the wrong email address.  So I'm going to upgrade to the correct email address first, then I will request a refund at the other email address.  Thank you again.  Jeff

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    No worries JeffZ - I'm glad to hear it's sorted now.

     

    Take care and see you around the Community!  

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