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Dropbox is asking me to upgrade, but I'm already upgraded?
DropBox asking to upgrade but i am already upgraded?
I paid for DropBox Plus on 25th March 2025 with Transaction ID: [removed] with my [removed] but DropBox thinks I am still on the Basic Plan??
Thanks for the screenshots! Appreciate it. I’ve gone ahead and removed your personal info in the meantime, since this is a public forum.
However, if you compare the two email addresses on both your devices, there’s a dot added to the email address on your desktop app.
What you can do, in this case, is log out of your desktop app and use the exact same email address you see on your iPhone’s mobile app to sign back in on your computer. You should be seeing your paid account on both devices after that.
20 Replies
- Rich
Super User II
I paid for DropBox Plus on 25th March 2025 with Transaction ID: [removed] with my MasterCard ending 6997 but DropBox thinks I am still on the Basic Plan??
Are you sure you upgraded the correct account? It's not uncommon for people to have more than one account and then apply the upgrade to the wrong one.
Use the credit card charge lookup tool to identify the account you're being charged for. Make sure it matches the email address you use to sign in to your Dropbox account.
This was from my email on 25th March 2025:
You’ll be charged £95.88 including applicable tax
Amount: £95.88
New space: 2 TB
Transaction ID: [email removed as per Community Guidelines]- Megan
Dropbox Community Moderator
Hi rocketmav, do you get any errors when trying to locate the account using our self-serve look up tool?
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Keep me posted!
I am sick asking Support who do not fix this problem.
DropBox works perfectly on my iphone14 showing the Plus Account (2TB) but the same account on Windows-11 shows me as "Basic" (2Gb)
Its seems I have paid £95 for nothing!!
Support Ticket was #24981628
- Hannah
Thanks for the update here, rocketmav.
I'd like you to check a couple of things, to see if we can find where the issue lies.
Firstly, you mentioned that you have the same account on your iPhone and your Windows computer, but one shows as Plus and the other shows as Basic.
When referring to your Windows computer, are you referring to the plan you see when logging in to Dropbox.com? Or the account linked to the Dropbox desktop app on that computer?
yes, Windows-11 says I need to upgrade as it only allows for 2GB (Basic plan) but my Dropbox on my iPhone allows for 2Gb (Plus plan) - both use the same UserID ([removed])
- Hannah
Hmm, can you check whether the email address of the Dropbox account on the iPhone has any difference to the one on your Windows computer?
Perhaps, one is a Gmail and the other a Googlemail, or one is "email@" and the other "e.mail@". These would be considered two different email addresses by Dropbox, thus you might have two accounts.
Hello,
I am still getting messages saying my Plan is "Basic"
