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JeffZ's avatar
JeffZ
New member | Level 2
3 years ago
Solved

I Purchased Upgrade But My Account Hasn't Recognized it Yet

Hi there community,   I am fairly new to Dropbox and so I know I'm doing something wrong.  First, I'm out of space and my files stopped syncing, so I bought an upgrade for the 2TB.  However, it sti...
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  • JeffZ's avatar
    JeffZ
    3 years ago

    Hi Walter, thank you for jumping in.  Dwight at support helped me figure that out, that I upgraded with the wrong email address.  So I'm going to upgrade to the correct email address first, then I will request a refund at the other email address.  Thank you again.  Jeff

JeffZ's avatar
JeffZ
New member | Level 2
3 years ago

Hi Walter, thank you for jumping in.  Dwight at support helped me figure that out, that I upgraded with the wrong email address.  So I'm going to upgrade to the correct email address first, then I will request a refund at the other email address.  Thank you again.  Jeff

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

No worries JeffZ - I'm glad to hear it's sorted now.

 

Take care and see you around the Community!  

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