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Forum Discussion
I put a typo in my email when create an account
I got 2 tb storage of cloud after buying a new laptop but accidentally i typed wrong mail address and it got activated on that mail id which is not even created yet.... i just typed a letter wrong and without confirmation it got activated ..... the id is "d********3584@outlook.com" and my original id id "d*******3684@outlook.com" just i mistyped 5 in place of 6 please help me
9 Replies
- Jay
Dropbox Community Moderator
Hi deepak3684, thanks for bringing this to our attention.
If you don't have access to that email address, then it won't be possible to change the email, since it needs to be verified first.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.
Keep me updated with any progress! - I tried every possible way to contact your support team and now it's been already 2months now.... why don't have options to direct contact the support team
- Jay
Just for clarification, were you able to get a ticket ID when you followed the steps I provided?
Hello, I was given the option to create an account with 100GB storage.
Unfortunately, I input the wrong email address, ending with "outlool.com'' instead of ''outlook.com''.
Since I can't verify and change the email address since ''outlool'' does not exist, is there a way to solve this issue?
I have been unable to find an option to edit this in the ''account'' webpage.
I am currently using the ''outlool'' account but I am unable to change it for now. Any help would be much appreciated!
- Hannah
Hey haikal, thanks for reaching out to us and sorry to see you're having trouble.
Have you tried reaching out directly to our support team about this?
You'll need to open this page through a private browsing window and click on the "can't sign in" option, then provide your info and submit the help request.
Once you have your ticket number, please send it along to us here.
Let me know if you have any trouble submitting the request.
Hello Hannah,
Thank you for the timely response. I have just sent in the request to support. Here is my Ticket ID as requested. Ticket #22267846.
- Megan
Hey Haikal Helmy, thanks for the ticket number!
I was able to locate it on our system, and pass my comments there. One of our agents will be with you shortly.
Hang tight!
Thank you for the amazingly fast response from you and the support team! The issue has been fixed 🙂 Have a good day!
