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Forum Discussion
I put a typo in my email when create an account
I got 2 tb storage of cloud after buying a new laptop but accidentally i typed wrong mail address and it got activated on that mail id which is not even created yet.... i just typed a letter wrong an...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi deepak3684, thanks for bringing this to our attention.
If you don't have access to that email address, then it won't be possible to change the email, since it needs to be verified first.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.
Keep me updated with any progress!
If you don't have access to that email address, then it won't be possible to change the email, since it needs to be verified first.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.
Keep me updated with any progress!
- I tried every possible way to contact your support team and now it's been already 2months now.... why don't have options to direct contact the support team
- Jay
Just for clarification, were you able to get a ticket ID when you followed the steps I provided?
