Forum Discussion

YourPrintableParty's avatar
YourPrintableParty
New member | Level 1
12 months ago

I upgraded plan, but my plan remains the same.

I upgraded my plan to Plus, but I still only have 2GB storage space. Does anybody know how long it takes before the storage updates?
Storage space
upgrades
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hey YourPrintableParty, let's jump right into this!

Is it possible that you're paying for a different Dropbox account than the one you mainly use?

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

Would it be OK with you if we sent you an email to have a further look internally?

Let us know and we'll use the email address that's linked to your profile here, on our Community. 

  • YourPrintableParty's avatar
    YourPrintableParty
    New member | Level 1
    12 months ago

    Yes, I have the receipt for the upgrade on this account! Yes, please, send me an email.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      12 months ago

      I just sent you the email YourPrintableParty!

      I'll see you there, thanks!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!