Forum Discussion

Chris Kearney's avatar
Chris Kearney
New member | Level 2
2 years ago

I want a refund for a team member license that was bought accidentally

Without my knowledge or understanding, there are settings that by default allow customers or business associates to request membership to our team which will automatically grant them a license. This ...
cancellations
Offboarding
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Refunds
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there Chris Kearney - thanks for posting on our Community and sorry to hear about this.

 

The  best way to get assistance with this issue would be through our support channel as we'd need some sensitive info to look into this.

 

You can reach out to our support team directly through this page or via the Admin Console if you're the Admin of the team account in question. 

 

I hope this gets sorted for you soon! 

  • Chris Kearney's avatar
    Chris Kearney
    New member | Level 2
    2 years ago

    Hi Walter

    I was directed to your page by your support team. Please see a copy of the chat below:

    ##- Please type your reply above this line -##

       

    Ticket #23307833: Dropbox Support Chat 

     

     

    [personal information removed per the Community's Guidelines]

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