Forum Discussion

SamuelWakeman's avatar
SamuelWakeman
Explorer | Level 4
2 years ago
Solved

I want to cancel my Dropbox Sign subscription and get a refund for my payment

So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
cancellations
  • Hannah's avatar
    Hannah
    2 years ago

    Hey SamuelWakeman, thanks for taking the time to write on our Community.

     

    Can we actually send you an email, so we can look into your request internally?

     

    Let me know.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi joshy1, how are you today?

 

I just sent you an email, in order for us to have a closer look into this. 

 

Cheers! 

justinejavier's avatar
justinejavier
Explorer | Level 3
2 years ago

Hi can someone help me with this please, my free trial expired yesterday (or today?) and unfortunately I wasn't able to cancel in time and the subscription has auto renewed for another year. I've downgraded my subscription but it says it won't take effect until next year. I only needed the larger storage for a short time and have no use for it for another 12 months...and cannot afford the $306.90 fee. Can someone help me get a refund please?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi justinejavier, how are you today? 

     

    Can I reach out to you via email, in order for us to have a closer look into this?

     

    Keep me posted!

    • justinejavier's avatar
      justinejavier
      Explorer | Level 3
      2 years ago

      yes please!

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi justinejavier, I just sent you an email, see you there!

         

        Cheers!

About Dropbox Sign

Node avatar for Dropbox Sign
Ask your Dropbox Sign questions here.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!