Forum Discussion

SamuelWakeman's avatar
SamuelWakeman
Explorer | Level 4
3 years ago
Solved

I want to cancel my Dropbox Sign subscription and get a refund for my payment

So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
cancellations
  • Hannah's avatar
    Hannah
    3 years ago

    Hey SamuelWakeman, thanks for taking the time to write on our Community.

     

    Can we actually send you an email, so we can look into your request internally?

     

    Let me know.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi joshy1, how are you today?

 

I just sent you an email, in order for us to have a closer look into this. 

 

Cheers! 

adapapadim's avatar
adapapadim
Explorer | Level 3
3 years ago

My name is Adriana Papadimitropoulou and I cancelled my subscription within the 14 day limit ( it was renewed on the 31st of March) and I requested a refund but still there is no money back in my bank account. I am trying to contact with the support center but it seems impossible.Please help

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey adapapadim, sorry to hear you're having issues with this.

     

    For billing inquiries, it would be best if you reached out to our support team directly.

     

    To do so, make sure to use an incognito window without signing into any Dropbox account and fill in this form with all the relevant information and an email address we can reach you at.

     

    Once you get a ticket ID from our system, share it with us here so that we can look it up as well. 

    • Marki's avatar
      Marki
      Explorer | Level 3
      3 years ago

      Hey Megan,

        Same here. My account renewed yesterday and I had forgotten about it.  Can you email me about it?  I'll have the data on my account pulled off by end of day tomorrow...  Thanks!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Marki! I hope you don’t mind me jump in. 

         

        If you'd like a refund for your Dropbox Sign plan, can you please click on this link, and let me know if you can log a ticket with our support team directly? If you can, please send me the ticket number you’ll receive.

         

        In case you face any issues along the way, give me a nudge and we’ll check this further.

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