Forum Discussion

SamuelWakeman's avatar
SamuelWakeman
Explorer | Level 4
3 years ago
Solved

I want to cancel my Dropbox Sign subscription and get a refund for my payment

So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
cancellations
  • Hannah's avatar
    Hannah
    3 years ago

    Hey SamuelWakeman, thanks for taking the time to write on our Community.

     

    Can we actually send you an email, so we can look into your request internally?

     

    Let me know.

albert583's avatar
albert583
Explorer | Level 3
3 years ago

I am in the same situation... I signed up for dropbox around April 2023 for the free trial, and stopped using it after the free trial ended but I just found out today that I've been billed every month.  This is unacceptable. Someone please contact me so we can get this resolved and refunded.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Amina5555 & albert583, I hope you're doing well! 

 

Just to make sure we're on the same page here: are you talking about a Dropbox Sign charge, or a simple Dropbox plan upgrade? 

 

In any case, and if you're okay with this, I can send you an email, in order for us to have a closer look. 

 

Keep me posted! 

  • albert583's avatar
    albert583
    Explorer | Level 3
    3 years ago
    Yea please contact me directly. This is related to Dropbox plan upgrade charge.
  • debstrom's avatar
    debstrom
    New member | Level 2
    3 years ago

    Hi!

    I have deleted all photos and submitted a request to cancel my account. My billing date is the 22nd (tomorrow), but I see the charge on my credit card transactions already. Please reverse Invoice removed and refund $19.99. Thanks very much for your help!

    Deb

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