Forum Discussion

SamuelWakeman's avatar
SamuelWakeman
Explorer | Level 4
3 years ago
Solved

I want to cancel my Dropbox Sign subscription and get a refund for my payment

So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
cancellations
  • Hannah's avatar
    Hannah
    3 years ago

    Hey SamuelWakeman, thanks for taking the time to write on our Community.

     

    Can we actually send you an email, so we can look into your request internally?

     

    Let me know.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Neil1234, odd because I can see the email on my system. 

 

In this case can you contact Dropbox Support directly?

 

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

If you do, let me know of the number, please. Thanks! 

Neil1234's avatar
Neil1234
Explorer | Level 3
3 years ago

Hi. I have tried to check the reference on my Credit card payment but the system does not recognise it?? I have checked my account and the charge does not relate to me. I need assistance to cancel and refund this payment.  I am just going round in circles. No one has replied to my contact with Drop Box.  Regards Neil 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Neil1234, when you try to open a new ticket on your end, using an incognito mode, are you able to open a ticket?

     

    If not, do you get any specific errors that's preventing you from contacting us? 

    • Neil1234's avatar
      Neil1234
      Explorer | Level 3
      3 years ago

      I cannot get a support ticket.  Regards Neil 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        I just re-sent you a new email, can you check if you received it now, Neil? 

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