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jxt10's avatar
jxt10
New member | Level 2
2 years ago
Solved

I want to get a refund for my payment

I made a dropbox Sign account early last year in 2023/07/06, because I want to transfer some documents to others. I think there was a free version, or a free trial that I may have signed up for. B...
cancellations
Refunds
jxt10's avatar
jxt10
New member | Level 2
2 years ago

Hi, are you the admin or staff??

I found on the website you give me:

"you’ll be charged and will retain access to the plan’s features through the end of the paid period."

but now my account is Basic. I don't want to resubscribe, I just want to GET MY REFUND

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    jxt10 wrote:

    I don't want to resubscribe, I just want to GET MY REFUND

    You need to contact Support via the link I provided above.

    • jxt10's avatar
      jxt10
      New member | Level 2
      2 years ago

      thanks. but Can you ask some staff to solve this problem for me?

      I'm very disappointed with Dropbox's support, I just want to solve this ASAP. don't let me just wait for a long time and say nothing.

      Please ask someone to contact me. 

      I've had enough of the customer service's standard words

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        2 years ago
        jxt10 wrote:

        Can you ask some staff to solve this problem for me?

        I don't work for Dropbox. I'm a user, like yourself, and a moderator here on the forums. No one here can handle account or billing related matters. They don't have access to your account information like Support does. You need to contact Support via the link I provided.

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