Forum Discussion

miamia's avatar
miamia
New member | Level 1
10 months ago

I was charged even though I cancelled my plan. I need a refund.

Dear Sir/Madam, Hope you are well. I have been charged £95.98 below and I have cancelled my dropbox account. Please may I have a full refund, I have not used my Dropbox and am very stressed. This i...
billing
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miamia's avatar
miamia
New member | Level 1
9 months ago

Ticket #24832966 Please contact me I am very stressed, I have tried to contact you in many different ways, I have had to cancel my credit card and everything. Is there a live chat I can speak to someone or an email that I can email? Please help me

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi miamia!

I just checked, and it seems that your ticket number was automatically caught by our spam filter.

In order to further troubleshoot, and get to the bottom of this I just sent you a new email. Reply back to me, and we'll take it from there!

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